AT ALL TIMES, PLEASE REMEMBER THAT MY EMAIL AND PHONE ARE FOR BUSINESS PURPOSES ONLY AND THUS I WILL NOT NECESSARILY BE CONTACTABLE OUTSIDE OF BUSINESS HOURS.
IN THE CASE OF AN EMERGENCY, PLEASE CALL LIFELINE ON 13 11 14 or CALL 000.
Social Media Policy
This document outlines my office policies related to use of Social Media.
Please read it to understand how I conduct myself on the Internet as a mental health professional and how you can expect me to respond to various interactions that may occur between us on the Internet.
If you have any questions about anything within this document, I encourage you to bring them up when we meet. As new technology develops and the Internet changes, there may be times when I need to update this policy. If I do so, I will notify you in writing of any policy changes and make sure you have a copy of the updated policy.
Friending or Other Contact Requests
I do not accept friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc). I believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of our therapeutic relationship. If you have questions about this, please bring them up when we meet and we can talk more about it.
Facebook Business Page
I keep a Facebook Page for my professional practice to allow people to share my blog posts and practice updates with other Facebook users. Generally information shared on this page is available on my website.
You are welcome to view my Facebook Page and read or share articles posted there. Please be advised that you do not have to ‘like’ the Dr Carla – Holistic Psychologist Facebook page. If you do choose to ‘like’ the facebook page you should be aware that this creates a visible, public link to my page. I believe having clients as Facebook Fans creates a potential situation for compromised client confidentiality.
In addition, the Australian Psychological Society Ethics Code prohibits my soliciting testimonials from clients.
Following (Blogs and Twitter)
I publish a blog on my website and I post psychology news on Twitter. I have no expectation that you as a client will want to follow my blog or Twitter stream. However, if you use an easily recognizable name on Twitter and I happen to notice that you’ve followed me there, we may briefly discuss it and its potential impact on our working relationship.
My primary concern is your privacy. If you share this concern, there are more private ways to follow me on Twitter (such as using an RSS feed or a locked Twitter list), which would eliminate your having a public link to my content. You are welcome to use your own discretion in choosing whether to follow me.
Note that I will not follow you back. I only follow other health professionals on Twitter and I do not follow current or former clients on blogs or Twitter. My reasoning is that I believe casual viewing of clients’ online content outside of the therapy hour can create confusion in regard to whether it’s being done as a part of your treatment or to satisfy my personal curiosity. In addition, viewing your online activities without your consent and without our explicit arrangement towards a specific purpose could potentially have a negative influence on our working relationship. If there are things from your online life that you wish to share with me, please bring them into our sessions where we can view and explore them together, during the therapy hour.
Interacting
Please do not rely on messaging on Social Networking sites such as Twitter, Facebook, or LinkedIn to contact me.
These sites are not secure and I may not read these messages in a timely fashion. Do not use Wall postings, @replies, or other means of engaging with me in public online if we have an already established client/therapist relationship. Engaging with me this way could compromise your confidentiality. It may also create the possibility that these exchanges become a part of your legal medical record and will need to be documented and archived in your chart.
If you need to contact me between sessions, the best way to do so is by phone. Direct email at drcarla@drcarla.com.au is the next best method for quick, administrative issues such as changing appointment times. See the email section below for more information regarding email interactions.
BUSINESS REVIEW SITES
You may find my psychology practice on sites such as Yahoo Local, Google, TrueLocal, or other places which list businesses. Some of these sites include forums in which users rate their providers and add reviews. Many of these sites comb search engines for business listings and automatically add listings regardless of whether the business has added itself to the site. If you should find my listing on any of these sites, please know that my listing is NOT a request for a testimonial, rating, or endorsement from you as my client.
The Australian Psychological Society’s Ethics Code states that it is unethical for psychologists to solicit testimonials. Of course, you have a right to express yourself on any site you wish. But due to confidentiality, I cannot respond to any review on any of these sites whether it is positive or negative. I urge you to take your own privacy as seriously as I take my commitment of confidentiality to you. You should also be aware that if you are using these sites to communicate indirectly with me about your feelings about our work, there is a good possibility that I may never see it.
If we are working together, I hope that you will bring your feelings and reactions to our work directly into the therapy process. This can be an important part of therapy, even if you decide we are not a good fit. None of this is meant to keep you from sharing that you are in therapy with me wherever and with whomever you like. Confidentiality means that I cannot tell people that you are my client and my Ethics Code prohibits me from requesting testimonials. But you are more than welcome to tell anyone you wish that I’m your therapist or how you feel about the treatment I provided to you, in any forum of your choosing.
If you do choose to write something on a business review site, I hope you will keep in mind that you may be sharing personally revealing information in a public forum. I urge you to create a pseudonym that is not linked to your regular email address or friend networks for your own privacy and protection.
If you feel I have done something harmful or unethical and you do not feel comfortable discussing it with me, you can always contact the Australian Health Practitioner Registration Authority (AHPRA) on 1300 419 495.
LOCATION-BASED SERVICES
If you used location-based services on your mobile phone, you may wish to be aware of the privacy issues related to using these services. I do not place my practice as a check-in location on various sites such as Facebook Check-in. However, if you have GPS tracking enabled on your device, it is possible that others may surmise that you are a therapy client due to regular check-ins at my office. Please be aware of this risk if you are intentionally “checking in,” from my office or if you have a passive location-based service app enabled on your phone.
EMAIL and SMS
I prefer using email and texting to arrange or modify appointments. I also use email and SMS to send any documentation that we have discussed in therapy (such as monitoring diaries or other information I was unable to provide you with at the time of your appointment). While you are welcome to contact me at any time via email or text, please be aware that these forms of communication are never completely secure or confidential. If you choose to communicate with me by email, be aware that all emails are retained in the logs of your and my Internet service providers. While it is unlikely that someone will be looking at these logs, they are, in theory, available to be read by the system administrator(s) of the Internet service provider. You should also know that any emails I receive from you and any responses that I send to you become a part of your legal record.
CONCLUSION
Thank you for taking the time to review my Social Media Policy. If you have questions or concerns about any of these policies and procedures or regarding our potential interactions on the Internet, do bring them to my attention so that we can discuss them.
